Manager, Disability Claims Services, Pacific Blue Cross/BC Life
Heather Biddell is currently the Manager, Disability Claims at Pacific Blue Cross/BC Life. Heather is an experienced leader in disability management with a strong customer service orientation. She has established a solid track record in building strong relationships with large, multi-union clients at local, regional and national levels. As a Registered Nurse, Heather brings a holistic approach to disability management. Her dedication to proactive case management and process improvement is vital to achieving positive client and member outcomes.
Heather is also passionate about organizational health, and has served as a member of the Healthy Workplace Committee for a large, national organization. She was also selected to be one of their Healthy Workplace assessors, using the National Quality Institute’s (now Excellence Canada) Framework for a Healthy Workplace to establish a benchmark measure.